Customer support teams are communicating more than ever, but rising workloads and real-time demands are making it harder to keep up. AI has the power to transform CX—helping agents respond faster, reduce workload, and improve customer outcomes—but many teams are still struggling to adopt it. In this report, we uncover how AI is reshaping customer support and what leaders can do to drive efficiency, consistency, and productivity.

In this report, you’ll discover:

• How CX teams spend their workweeks communicating—and why it’s increasing
  
• Why AI adoption in customer support lags behind other teams
  
• The top ways AI can improve team productivity and customer satisfaction
  

Download the report now to see how AI can help your support team work smarter, communicate more effectively, and deliver better customer experiences.