Nelnet, a servicing company for federal student loans, supports schools, employers, and government agencies with financial management and education benefits.

A small team managing big content demands

Nelnet’s small documentation team is tasked with creating a lot of content. From in-product modals to website pop-ups, their messaging is critical to help customers navigate loans and financial situations.

With a fully remote team and ever-changing product offerings, maintaining consistency, accuracy, and brand alignment across all content was a significant challenge. The team needed a way to ensure everyone stayed on the same page without slowing down their production process.

The solution to streamlining and scaling content

To address these challenges, Nelnet turned to Grammarly. By providing real-time suggestions, Grammarly helps team members write quickly and with confidence, ensuring accuracy and consistency without disrupting their workflow. Grammarly’s in-line feedback appears across all of the apps and websites the team uses, so they can ensure writing is accurate without breaking their flow by cross-checking an external style guide.

Grammarly’s style guides and Knowledge Share features enable the teams to quickly get up to speed and stay there even as products, services, and policies evolve. This helps everyone Maintain uniformity across content by providing instant, approved language guidance.

For Paige Stewart, Nelnet’s UX writer, these tools are indispensable. “The Knowledge Share and style guide features allow us to be very specific about the kinds of writing suggestions Grammarly serves up,” she says. Stewart updates Knowledge Share anytime Nelnet launches a new product or service so that her team has access to the correct names and company-approved information wherever they write.

One of the most impactful features for Nelnet is snippets, which allow the team to create on-brand message templates for repetitive writing tasks. This reduces errors, saves time, and simplifies content creation.

Grammarly’s enterprise AI is also a game changer. The documentation team now adapts content for different formats, such as converting articles into conversational scripts, with ease. These time-saving features have enabled Nelnet to scale its content production without compromising quality or consistency.

A 20x ROI and two days saved each month

Beyond the documentation team, Grammarly’s impact is felt across Nelnet’s grant writing and IT administration teams. With Grammarly’s in-line suggestions, employees consistently reduce errors and enhance clarity.

According to their Grammarly analytics dashboard, employees save an average of three hours per week or two days per month. Overall, their investment in Grammarly yields an ROI of 20.3x, making it a clear win for the company.

“The best writing help you can get is contextual and repeated feedback,” says Stewart. “We love that Grammarly delivers guidance in-line.”

Grammarly’s ease of use has also made adoption straightforward. “Once everyone signed in, I didn’t really have to do anything else,” Stewart shares. “The product just worked, and everyone got the support they needed.”

By solving the team’s biggest challenges, Grammarly has allowed Nelnet to focus on what they do best: supporting their customers with accurate, engaging content.

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