In a world where AI-driven tools are revolutionizing communication, the basics of effective business writing remain vital for lasting impact. Building more effective business communication skills can improve team relationships, boost productivity, and increase your workforce’s confidence and job satisfaction.

In this post, we introduce nine essential characteristics of good business writing and explore how you can apply them to your writing process. We’ll also show how AI writing assistants, like Grammarly, enhance these skills, making proofreading faster and more effective so that everyone on your team can communicate with clarity and confidence.

The basics of effective business writing

Mastering business communication is more than just getting familiar with active voice and passive voice. Effective business writing starts with a strong foundation, guided by nine core characteristics that ensure messages are clear, professional, and impactful. These principles are essential for anyone looking to communicate effectively in a business environment:

1. Clarity: Ensuring that your message is easily understood without confusion or ambiguity
2. Conciseness: Delivering information in a brief, focused manner without unnecessary details
3. Correctness: Using accurate information, proper grammar, and correct terminology in communication
4. Completeness: Providing all necessary information so your recipient fully understands the message 
5. Coherence: Structuring your message logically so that all parts connect and support your overall point
6. Consideration: Communicating with empathy by taking your audience’s needs, feelings, and perspectives into account 
7. Courtesy: Maintaining politeness and respect throughout your communication, regardless of the situation 
8. Concreteness: Using specific, tangible facts and examples to support your message, avoiding vagueness 
9. Consistency: Ensuring that your message aligns with past communications and maintains a uniform tone and content

Now that you know the basics of the core characteristics of good business writing, let’s get into how you can apply the principles in practice. 

How to apply effective business writing principles

Understanding the fundamentals is just the beginning—helping your team put them into practice is where effective communication really takes shape. No matter if your team is communicating in an internal business document like a memo or communicating externally via sales emails, social media, or a press release, it’s essential to coach them on how to improve their business writing skills. Here are actionable strategies you can use to guide your team in incorporating each of the nine principles into their writing:

• Clarity: Are your team’s messages clear and easy to understand?
  • Encourage team members to start with a main point in each paragraph and ensure every sentence supports it.
  • Proofread content, looking for areas to avoid business jargon and spell out acronyms.
  • Advise them to use caution with idioms, slang, and local references that could confuse a broader audience.
  • Suggest re-reading messages from the audience’s or recipient’s perspective to spot potential ambiguities.
• Conciseness: Are your team’s messages crisp and focused?
  • Guide the team to be direct, eliminating filler phrases and words like “in order to” (use “to” instead) and “very.”
  • Encourage combining short sentences and cutting wordiness and unnecessary details without losing meaning.
  • Recommend using readability tools or scores to assess and improve brevity and clarity.
• Correctness: Is the information accurate, and have team members proofread for mistakes?
  • Set the standard for fact-checking all figures, names, and technical terms to ensure accuracy.
  • Emphasize the importance of setting aside time to proofread before sending.
  • Leverage AI tools like Grammarly to help team members catch grammatical errors and maintain brand-specific terminology.
• Completeness: Do messages include all the information the reader needs?
  • Remind team members to provide all relevant information up front, especially for complex topics.
  • Encourage including background context when communicating with audiences that may be less familiar with the subject.
  • Suggest adding next steps, a strong call to action, or additional resources to avoid follow-up questions.
• Coherence: Are messages structured in a logical, easy-to-follow way?
  • Instruct the team to use logical sentence structure, presenting key points in sequence.
  • Recommend using subheadings or bullet points to make information easier to scan.
  • Reinforce the use of transition phrases to ensure a smooth flow between sections.
• Consideration: Is the message crafted with the audience in mind?
  • Encourage your team to tailor their messages to the audience’s level of expertise and needs.
  • Coach team members to acknowledge the reader’s challenges or goals to build rapport.
  • Remind them to use language that aligns with the audience’s values, as well as inclusive and respectful terminology in line with company guidelines.
• Courtesy: Is the tone polite, respectful, and business appropriate?
  • Set a positive example by avoiding inside jokes, sarcasm, or aggressive language.
  • Recognize the reader’s time and contributions by maintaining a respectful tone.
  • Encourage team members to rephrase criticism constructively and to wait before responding if feeling emotional.
• Concreteness: Do team members provide specific examples and data?
  • Set the standard to use quantifiable data, numbers, or concrete examples instead of vague terms.
  • Suggest visuals or charts for more complex points where possible.
  • Advise avoiding nonspecific terms like “many” or “a lot” by encouraging precision in their communications.
• Consistency: Is messaging and tone aligned across communications?
  • Promote consistency by setting up templates or checklists that standardize formatting and style.
  • Share a style guide to align on writing preferences, terminology, and brand tone across the team.
  • Use AI writing assistants, like Grammarly, to provide contextually aware suggestions and help the team write consistently in line with your brand voice.

How AI writing assistants take the effort out of effective writing

While mastering the principles of effective business writing is essential, AI writing assistants make it easier than ever to apply them consistently. With real-time suggestions for clarity, conciseness, and correctness, AI tools like Grammarly act as your team’s writing coach, ensuring that every message meets your brand’s professional standards. 

By automating proofreading and providing insights tailored to your audience, AI frees your team to focus on crafting impactful, well-considered content. Embracing these tools allows your workforce to communicate day to day with confidence and save valuable time—elevating writing across your enterprise without the added effort.

Ready to put these principles into practice in the business world and improve writing skills across your team? Talk to our team to learn how Grammarly can coach your entire organization to become more effective writers.